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FAQs

Our wash and fold service is a convenient laundry option where you use our app or website to choose your pick up time and drop off time. We wash, dry, and neatly fold your clothes for you then deliver them back to you. No sorting, washing, or waiting-just clean laundry ready to go.

For your first order, simply schedule a pickup time and select your bag size. We’ll pick up your laundry, wash and dry it using quality detergents, then fold and package it neatly. Your clean laundry will be delivered back to you at the date, time and location of your choosing in a complimentary soapy sprint laundry bag. For all future orders simply place your dirty laundry in this bag.

You can include everyday laundry like clothing, sheets, towels, and undergarments. If you include specialty items like delicates, comforters, or dry-clean-only garments, please alert us of any special instructions.

You do not need to separate items. If you want us to separate items when washing, simply notify us in the special instructions section.

We charge by the bag – your choice large or small. Specialty items like comforters or large bedding have separate flat rates. Bag sizes are small: 15”x12”x10” and large: 20”x15”x14” .

Yes, we accept cash, credit/debit cards, and most mobile payment apps like Apple Pay or Google Pay.

No, please call us to request same day service

Most orders are ready within 24 hours. Please call us to request
rush or same-day service.

We’re open Monday–Sunday, 9 AM – 9 PM Drop-offs and pickups must be made during these hours.

We use high-quality, skin-safe detergents. If you prefer a specific brand or need hypoallergenic options, just let us know—we’re happy to accommodate.

Please inform us in the notes section when scheduling. We’ll take extra care and use gentle cycles as needed.

Yes, For tough or special stains, let us know so we can give them extra attention.

Yes! Soapy Sprint Laundry is a convenient pickup and delivery service for wash and fold orders. Call or schedule online to set a time.

No, delivery is included.

We take great care with your laundry, but if something goes wrong, we’ll investigate promptly and do our best to resolve the issue. We’re insured and customer satisfaction is our top priority.

Absolutely! If you’d like us to bag and fold them separately, just let us know in the notes section when scheduling.

Yes, separation is required.
To ensure your garments are cleaned properly and safely, we require customers to separate Wash & Fold laundry from Dry Cleaning items before drop-off or pickup. These two services use different cleaning methods: Wash & Fold involves machine washing and drying, while Dry Cleaning uses a specialized solvent-based process for delicate or “Dry Clean Only” garments.

Please place your Wash & Fold items in one bag and your Dry Cleaning items in a separate, clearly labeled bag. This helps prevent damage, delays, or misclassification of your clothing. If you’re ever unsure about how to sort an item, our team is happy to assist.

Yes! If you need to make a change to your order after it’s been placed—such as adjusting your laundry preferences, pickup/drop-off time, or adding/removing items—please contact us as soon as possible.

You can reach us through:

📞 Phone: (929)489-1561
📧 Email: info@SoapySprint.com

To help us process your request quickly, please include your order number and details of the change you’d like to make.

Please note:
Changes can only be made before your laundry is picked up or processed. We’ll do our best to accommodate your request based on the status of your order.